Olivia Goss Copy (OGC) Terms & Conditions

General

These terms and conditions apply to any work done on behalf of the Client (you) by me (Olivia Goss working for Olivia Goss Copy)
The Client is under no obligation to offer OGC work; neither is OGC under any obligation to accept work offered by the Client.
OGC will provide the service(s) as mutually agreed, confirmed in writing by the Client.
The work will be carried out unsupervised at such times and places as determined by Olivia Goss, using her own equipment.
The work will be carried out by me. I will not subcontract proofreading/editing projects, or parts of projects, to third parties.

Terms of the project

Prior to commencement of the proofreading/editing work, the Client and I will agree, in writing (including email), the terms of the project:

the medium in which the proofreading/editing service will be carried out (e.g. in Word, on PDF, on paper)
how the material will be annotated (e.g. Track Changes in Word, BSI correction symbols on paper)
the length of time required to complete the project, as advised by me
a fee for the project, based on a quotation supplied by me, in writing (including email), following my evaluation of the material to be proofread/edited and the time frame required to complete the job
any expenses (e.g. postage) that the Client will bear in addition to the costs of the proofreading/editing
the date by which the material will be delivered by the Client to me
the latest date by which the completed project will be returned, following my advice to the Client.

Quotations & payment

A sample of work will be requested in order to provide an appropriate quote. It must accurately reflect the standard of the Client’s project.
Quotes will be provided in writing (by email).
The quote may be a fee per hour OR per printed page OR per thousand words OR an agreed flat fee for the job. The quote will be dependent on the required turnaround for the job and the length of the project.
Unless otherwise stated, quotes are for one proofread or read-through only. Additional tasks are new projects, the terms of which will be agreed separately.
Payment of a deposit, a proportion of the total fee or the entirety of the total fee may be required from the Client in advance of work commencing.
Once the Client and I have agreed the full fee, it is non-negotiable unless the Client extends the word count of the job or requests additional services. In this case, a revised quotation and job-completion date will be negotiated.
Unless otherwise agreed, I will supply the Client with an invoice immediately upon completion of the proofreading/editing project.
Payment should be received within 14 days
The Client has no right to reduce the quoted and agreed fee

Cancellation policy

Both the Client and I have the right to terminate a contract for services at any time if there is a serious breach of its terms.
This Client is free to cancel a service for any reason by providing me with written notice (including email); I must acknowledge this cancellation in writing (including email) for this to be valid.
If the Client cancels the work or changes the schedule within 48 hours of the previously agreed start time, Olivia Goss reserves the right to charge for the time lost by her.
If the Client cancels the work during the proofreading/editing project, I reserve the right to invoice for 100% of the agreed fee.

Confidentiality

The nature and content of the work will be kept confidential and not made known to anyone other than the Client and its contractors without prior written permission.
Under the terms of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), the Client and I may keep on record such information (e.g. contact details) as is necessary. Either may view the other's records to ensure that they are relevant, correct and up to date.

All content delivered to me by the Client for the proofreading/editing project is owned by the Client.
In this respect, the Client agrees to hold me harmless from and against all claims, liabilities and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against them.
Following payment of my invoice, any content created by me as part of the proofreading/editing process will become the copyright of the Client unless otherwise agreed..

Liability

Olivia Goss will do her utmost to ensure all documents, texts and files are correct and free of errors; however, no guarantee of this can be given.
OGC will not be liable for any losses, of any kind, resulting from missed errors or the editorial advice provided. OGC will not be liable for any consequential, indirect or special loss/damage. OGC will not be liable for any loss or damage arising out of any event(s) beyond her reasonable control.
Digital editing means that errors highlighted during the editing process are often corrected; however, it is not the responsibility of OGC to action the changes.
OGC is not responsible for the factual accuracy or content of the Client’s project.
OGC will provide the Client with a sign-off form when the project is delivered to the Client. The form will request that the Client sign the form to confirm receipt of the project and that the project has been completed according to the project agreement and the terms and conditions in this document. It is the Client’s responsibility to complete and return the form to OGC.
Failure to return the form within 5 days will be interpreted as implicit acceptance of the project as delivered.

Promotional Material

OGC may use the Client’s name, and a brief, non-specific description of the project, in her promotional material unless the Client requests otherwise.
OGC may use written feedback or comments made by the Client in her promotional material unless the Client requests otherwise.

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